AquaJet ProClean Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from AquaJet ProClean. 

 

PERSONAL INFORMATION COLLECTED

 

When you visit www.aquajetproclean.com.au, we may collect Personal Data from you. Examples of the types of Personal Data we may collect includes your name, contact details, delivery addresses, email address, birthday, your shopping or browsing behaviours and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us.  Where such information pertains to an identified individual - Personal Data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you..

 

HOW DO WE COLLECT YOUR PERSONAL DATA ?

 

We collect Personal Data from you when:

 

You register an account on the Website;

 

You use any of our related services, such as subscribing to our newsletter or product notifications;

 

You browse our products and services or otherwise interact with our Website;

 

You accept our cookies and other tracking technologies on your device;

 

You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;

 

You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

 

Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

 

Our third-party analytics and other service providers, business or commercial partners provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

 

You voluntarily submit your Personal Data to us for any reason.

 

We do not directly collect your credit card details to process your payment or for customer service purposes.  Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.  None of your credit card details are permanently stored with us.  However, we may collect your bank account details to process refunds.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

Generally, we may use and disclose your Personal Data to:

 

provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness;

 

register and maintain your user account and to verify your identity or age;

 

process your order for our products or services, process or collect your payment for the order;

 

deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;

 

facilitate you transacting via alternative payment methods (such as Paypal or Afterpay); 

 

process your returns or refunds in accordance with our Terms and Conditions;

 

provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications;

 

communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website Terms and Conditions, Privacy Policy or other terms and conditions, and (iii) matters relating to the operation of your account via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide;

 

personalise and improve your customer experience when you visit the Website, for example by prioritising products and services appearing in your search results or feed, or in communications we send you;

 

monitor and enforce compliance with our Terms and Conditions, including dispute resolution;

 

to carry out administration, marketing, planning, account security, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you;

 

comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive; and

 

ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimising our Website and Apps.

 

send you marketing communications in relation to our sales, products, services, promotions or the Platforms;

 

send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;

 

deliver ads that are related to our products and services that are targeted and personalised to your interests, attributes, preferences and experiences on the Platforms or other websites, apps or online platforms.

 

SHARING YOUR PERSONAL DATA

 

payment processors, who process your payment on the Website and the Apps;

 

logistics providers, such as courier, fulfilment or parcel-pickup services which will deliver your order to you, and parcel return partners;

 

business partners who separately maintain an account with you for loyalty or point redemption programs;

 

business partners or vendors in connection with the processing of any promotion, event or service organised by us;

 

our professional advisers, bankers and auditors;

 

agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your Personal Data; and

 

any other party whom you authorise us to disclose your Personal Data to.

 

For example, we use Wix to host our online website - for more information about Wix's use of your Personal Information, please visit https://fr.wix.com/about/privacy. 

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.

 

ACCESS AND CORRECT PERSONAL DATA

 

You may request to access and correct such Personal Data by submitting a written request to us via our email address aquajetproclean@gmail.com.  We may need to request additional information from you to confirm your identity before providing the access or making corrections.

 

We will do our best to respond to Personal Data access and correction requests. We will update you with the soonest possible time within which we can provide the information or make the correction.  Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws, and we may charge you a reasonable fee for the handling and processing of your Personal Data access request, if permitted by Applicable Laws.

 

While AquaJet ProClean makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information.

 

COOKIES

 

The following is a list of cookies that we use. We have listed them here so that you can choose whether or not to allow them.

 

session_id, a unique session identifier, allows Wix to store information about your session (referrer, landing page, etc.).

 

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

 

secure_session_id, unique session identifier

 

storefront_digest, unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

 

Log files" track activity on the Site and collect data such as your IP address, the type of browser you are using, your Internet Service Provider, your referring and exit pages, and your timestamp data (date and time).

 

Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.

 

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. This automatically collected information is referred to as "Order Information".

 

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

 

BEHAVIOURAL ADVERTISING

 

As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/?c=2&lang=en.

 

DO NOT FOLLOW

 

Please note that we do not change our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.

 

CHANGES

 

We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

 

To learn more about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at

aquajetproclean@gmail.com , or by mail at the following address:

109A Kooyong Road, Rivervale 6103, Western Australia.